Meta offers a replacement for bricked Meta Quest headsets

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summary

  • Meta offers a replacement for bricked Quest 2, 3, 3S due to recent update issues.

  • While most headsets are now working, replacements are available for those still experiencing issues.

Players who are still stuck with A Meta Quest 2, 3, or 3S that was bricked by the latest update will be happy to hear that Meta is offering a replacement for VR headsets. This offer is likely a relief for Meta Quest owners, but may still be perceived as a nuisance by some, especially new buyers.

Supported meta quests get regular updates, but unfortunately, something seems to have gone wrong with one of the recent releases. Owners of the Meta Quest 2, 3, and 3S started reporting that after the rollout of the update, their Meta Quest headsets were bricked and no longer worked at all. Meta launched an investigation and initially suggested that players hard-boot their devices, but this wasn't a solution that worked for everyone.

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Now, Meta is making up for its mistake by offering a replacement to users who haven't had any success with its suggested fixes or updates. Players who still cannot get their headsets to work can visit Meta's support site and request replacements for Meta Quest 2, Meta Quest 3, and Meta Quest 3S. Users should have basic information on hand, such as their account details and their device's serial number. According to some reports, not all models seem to be covered by the automatic system. Anyone who finds themselves in this situation should try to get in touch with support, as they may be able to issue a replacement.

The issue, which Meta officially acknowledged a few days before Christmas, has likely left the team scrambling to find a solution. Christmas is a big deal for all gaming companies, as many gamers receive consoles, games, and headsets as gifts. While long-time owners have reported problems bringing their headsets out of storage after this update, the bigger problem is likely to be with new buyers. Some who received the Meta Quest as a gift and can't get it to work can simply return the headset, and that can leave a bad impression on those who love the VR experience.

According to VP Mark Rabkin, who leads both the Horizon OS and Meta teams, most headsets are working now and don't need to be replaced. While this is obviously a frustrating situation for anyone to find themselves in, it's good to see that Meta is taking this issue seriously and still offering a solution for those who need it. With any luck, whatever went wrong with this particular update won't happen again in the future.

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