summary
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Microsoft's award was accepted and the suspensions were fixed.
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Accounts incorrectly flagged for suspension were reinstated after the fix.
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Some users still had issues, requiring device restarts for accounts to return to normal.
Microsoft Awards has made an official statement on recent account suspensions that users reported receiving. The issue upset many Microsoft Rewards users, as they had done nothing wrong to warrant the suspension.
Earlier, numerous users started reporting that their Microsoft Rewards accounts were flagged and suspended. The suspensions claimed that users were guilty of one of a few different things, including having more than one account, providing false information, using rewards programs in areas where they are not available, or using bots or VPNs to get more points than they should. However, those who reported these suspensions claimed that they had done none of these things.
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Now, Microsoft Rewards has officially responded to the concerns, admitting that an unknown issue had inadvertently caused the suspension. There is no explanation as to what went wrong, although some users have speculated that the company may have been working on new fraud detection methods, and its rollout did not work properly. Anyway, Microsoft thankfully caught on to the issue early, and has already released a fix that should roll back the suspensions on all accounts that were incorrectly flagged. Many users have reported that their accounts have returned to normal, with their points earned through Xbox Game Pass quests and other online actions restored to what they were before.
Microsoft noted that any affected accounts would return to normal “over the next several hours” and accordingly, not all users immediately found their accounts working. After hours, many users have recovered their accounts. However, some reported that they needed to not only log in and out of the program but completely restart their computers or phones for the account to appear correctly again. Those who are still having problems with the rewards program should try to do the same. If that fails, it is advised to contact support for further assistance.
Microsoft Rewards has given users headaches in the past, but it's usually because of changes to the way rewards are earned, or the amount users are awarded after completing certain tasks. While it may be a nuisance to deal with issues like suspension waves or reward changes, at the end of the day, Microsoft Rewards still allows users to earn gift cards and Xbox Game Pass subscriptions for free. With any luck, Microsoft can figure out what went wrong with this rollout and make sure it doesn't happen again.
